NURYANTI, Dewi. PELAYANAN PELANGGAN MENGGUNAKAN KOMUNIKASI VERBAL DI ADIRA FINANCE ZAINUL ARIFIN JAKARTA PUSAT. ESENSI: Jurnal Manajemen Bisnis, [S. l.], v. 25, n. 3, p. 298–302, 2022. Disponível em: http://esensijournal.com/index.php/esensi/article/view/153. Acesso em: 7 nov. 2025.