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Aloysius Harry Mukti and Lalu Irjan Atmanegara 2025. THE INFLUENCE OF SERVICE ASSURANCE, EMPOWERMENT, RESPONSIVENESS IN SERVICE RECOVERY, AND WORK MOTIVATION ON CUSTOMER SATISFACTION THROUGH THE MEDIATING OF SERVICE QUALITY: Case Study at PT. Brantas Abipraya (Persero). ESENSI: Jurnal Manajemen Bisnis. 28, 1 (Apr. 2025), 87–91. DOI:https://doi.org/10.56943/esensi.v28i1.336.