ALOYSIUS HARRY MUKTI; LALU IRJAN ATMANEGARA. THE INFLUENCE OF SERVICE ASSURANCE, EMPOWERMENT, RESPONSIVENESS IN SERVICE RECOVERY, AND WORK MOTIVATION ON CUSTOMER SATISFACTION THROUGH THE MEDIATING OF SERVICE QUALITY: Case Study at PT. Brantas Abipraya (Persero). ESENSI: Jurnal Manajemen Bisnis, [S. l.], v. 28, n. 1, p. 87–91, 2025. DOI: 10.56943/esensi.v28i1.336. Disponível em: https://esensijournal.com/index.php/esensi/article/view/336. Acesso em: 10 sep. 2026.