WIBOWO, Gading Daniswara. Artificial Intelligence-Based Classification of Public Complaints to Enhance Public Service Efficiency. ESENSI: Jurnal Manajemen Bisnis, [S. l.], v. 27, n. 1, p. 102–120, 2024. DOI: 10.56943/esensi.v27i1.32. Disponível em: https://esensijournal.com/index.php/esensi/article/view/446. Acesso em: 18 aug. 2026.