Aloysius Harry Mukti and Lalu Irjan Atmanegara, “THE INFLUENCE OF SERVICE ASSURANCE, EMPOWERMENT, RESPONSIVENESS IN SERVICE RECOVERY, AND WORK MOTIVATION ON CUSTOMER SATISFACTION THROUGH THE MEDIATING OF SERVICE QUALITY: Case Study at PT. Brantas Abipraya (Persero)”, ESENSI, vol. 28, no. 1, pp. 87–91, Apr. 2025.