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Aloysius Harry Mukti, Lalu Irjan Atmanegara. THE INFLUENCE OF SERVICE ASSURANCE, EMPOWERMENT, RESPONSIVENESS IN SERVICE RECOVERY, AND WORK MOTIVATION ON CUSTOMER SATISFACTION THROUGH THE MEDIATING OF SERVICE QUALITY: Case Study at PT. Brantas Abipraya (Persero). ESENSI [Internet]. 2025 Apr. 9 [cited 2026 Sep. 10];28(1):87-91. Available from: https://esensijournal.com/index.php/esensi/article/view/336